Mailing and Free Shipping Information

POSTAGE FEE

DELIVERY LEADTIME

Please note that the 10 to 15 working days delivery lead-time is a reference time based on past experiences and is a forecast. Many special circumstances may occur during international transportation which could cause delays in the delivery of the order package, such as for example:
  • Airline delays,
  • National strikes,
  • Customs clearance procedures of the final destination are beyond our control.
If you still do not receive the package 45 days after the date of shipping confirmation, please use your registered email address and send the order details to our Chinese customer service: crossborder-cs@florihana.cn. We will handle the after-sales matters for you in accordance with the lost package process. In this case, you must inform the Chinese customer service team of the non-delivery of the package within 3 months after the package is dispatched. If there is no notice or an overdue notice, we will not provide after-sales service for package loss.

We are offering the shipping for orders over 100€.

The order will be shipped by FedEx Priority or DHL Express (1 – 3 Business days Worldwide)


If you place an order before Noon 12:00 PM CEST (French Time), your order will be shipped the same day.

If you place an order after Noon 12:00 PM CEST (French Time), your order may be shipped the following business day.

PLEASE NOTE: The Free Shipping Offer applies for orders that have a total weight under 5 kilograms (11.023 lb.).

This offer is available for these 66 Countries:

  • – Albania
  • – Andorra
  • – Australia
  • – Austria
  • – Belgium
  • – Bosnia and Herzegovina
  • – Bulgaria
  • – Canada
  • – Canary Islands
  • – Croatia
  • – Cyprus
  • – Denmark
  • – Estonia
  • – Finland
  • – French Guiana
  • – French Polynesia
  • – Germany
  • – Greece
  • – Greenland
  • – Guadeloupe
  • – Hong Kong
  • – Hungary
  • – Iceland
  • – Indonesia
  • – Ireland
  • – Israel
  • – Italy
  • – Kuwait
  • – Latvia
  • – Liechtenstein
  • – Lithuania
  • – Luxembourg
  • – Macao
  • – Macedonia
  • – Malaysia
  • – Malta
  • – Martinique
  • – Moldova
  • – Montenegro
  • – Netherlands
  • – New Caledonia
  • – New Zealand
  • – Norway
  • – Philippines
  • – Poland
  • – Portugal
  • – Puerto Rico
  • – Qatar
  • – Reunion
  • – Romania
  • – Saudi Arabia
  • – Serbia
  • – Singapore
  • – Slovakia
  • – Slovenia
  • – South Africa
  • – South Korea
  • – Spain
  • – Sweden
  • – Switzerland
  • – Thailand
  • – Turkey
  • – Ukraine
  • – United Arab Emirates
  • – United Kingdom
  • – Vietnam

POSTAGE FEE

As we understand that logistic delivery is a crucial step in your buying experience on e-commerce platform, we made sure to choose the best quality shipping partners in international customs clearance and delivery.

The products are directly shipped and delivered from France to China to always ensure our Chinese customers to benefit from the freshest batches and access our full products portfolio.

In order to achieve this goal, we provide free delivery services in Mainland China for any orders between 800 RMB and 980 RMB; and when the order is less than 800 RMB, we will kindly ask our customer to pay for a fix postage fee of 80 RMB and the customs tax.

  • BELOW 800 RMB

A one-time order of less than 800 RMB will be charged 80 RMB for premium postage fee and the client will have to pay for the customs tax.

As per receipt of your order, the expected delivery lead-time is between 10 to 15 working days.

  • BETWEEN 800 RMB AND 980 RMB – FREE SHIPPING

Each order cannot exceed 980 RMB. We would like to thank our dear customers for their understanding.

For every order between 800 RMB and 980 RMB, we are offering the premium shipping and taking the customs tax at our expenses.

As per receipt of your order, the expected delivery lead-time is between 10 to 15 working days.

After your parcel is shipped, you will receive a confirmation email and SMS from us.

DELIVERY LEADTIME

Please note that the 10 to 15 working days delivery lead-time is a reference time based on past experiences and is a forecast. Many special circumstances may occur during international transportation which could cause delays in the delivery of the order package, such as for example:
  • Airline delays,
  • National strikes,
  • Customs clearance procedures of the final destination are beyond our control.
If you still do not receive the package 45 days after the date of shipping confirmation, please use your registered email address and send the order details to our Chinese customer service: crossborder-cs@florihana.cn. We will handle the after-sales matters for you in accordance with the lost package process. In this case, you must inform the Chinese customer service team of the non-delivery of the package within 3 months after the package is dispatched. If there is no notice or an overdue notice, we will not provide after-sales service for package loss.